This is done once the domain has been repointed and mail is being received into the new accounts and will only migrate mail content
If you have a hosting plan which uses Smartermail (Windows hosting plan) you can use the Smartermail migration tool to pull over content from another account/provider.
To use the migration tool:
1. Log into Smartermail as the user you are Importing the mail to.
2. Click the Settings icon (cog symbol on left).
3. Expand the 'My Settings' and 'Advanced Settings' folders in the navigation pane.
3. Click Mailbox Migration.
4. The mailbox migration tool will open in a new window. Follow the on-screen instructions to import email and collaboration data from a third-party mail server to your Smartermail mailbox.
We can also assist with this, however we will need to know:
+ The IMAP server for the current provider.
+ The Username for the account we are migrating from.
+ The Password for the account we are migrating from.
For any further questions, please contact support.