Period of works:
Thursday, 20th September 2018 2200hrs through to Friday, 21st September 2018 0300hrs (time in BST).
Monday 13th August 2018
Nature of advisory:
Hard down and interruption to service over nighttime hours.
- High-Speed Cloud Servers
- Custom SSD Cloud Servers
- Managed Cloud Servers
- Virtual Machines
- Virtual Private Servers.
Reason for works:
In the interests of delivering the most effective, feature rich, and stable platform we can - updates will be taking place on our virtual machine platform.
These updates will resolve a number of issues and introduce a great deal of back-end functionality available in the current release.
Due to the nature of the platform, we will need to take down all services for the period of these works. Once the works are completed, we will bring the services back up one by one.
We do not expect the works to take more than five hours.
Steps taken to mitigate risk:
The vendor will be working alongside our engineers in the update of this platform. Virtual machine data and configuration will remain unchanged during the process. There will, however, be a necessity to take the control panel, compute and storage nodes offline. As such these services and your virtual machine will be unavailable for the duration of the works 2200hrs to 0300hrs BST.
To ensure that service is restored to your VM please ensure that any updates are applied before this event so that delays are not caused in the close down or the startup of your instance.
Should you have any questions regarding these works - do not hesitate to contact us at firstname.lastname@example.org.